Refund Policy

Failed generations: credits come back automatically

A confirmed provider rejection or invalid generated result returns the credits to your balance automatically. A timed-out submission or temporarily unavailable result may have been accepted by the provider; such jobs are marked for review and are not repeated or refunded automatically. Contact support with the job ID if its outcome remains uncertain. Review jobs in My files.

A delivered draft file that is not what you hoped for is still charged. Review the output before using it.

Refunds to your payment method

Email support@cicadas.ai from the address on your account and we will refund:

• a duplicate or mistaken charge;
• a credit pack bought in the last 14 days from which no credits have been spent;
• a subscription payment made in the last 14 days from which no credits have been spent.

We reply within three business days. Approved refunds go back to the original payment method; your bank decides how long that takes to appear.

What is not refunded

• Credits that have been spent on delivered results.
• The remainder of a subscription period after credits from it were used. You can cancel at any time and keep the plan until the period ends.
• Credits that expired unused.

Nothing here limits rights you have under the consumer law of your country.

Cancelling a subscription

Cancel in Billing. No further payments are taken, and the plan stays active until the end of the period already paid for.

Disputes

If something went wrong, please write to us before opening a dispute with your bank: we can usually fix it faster. An account with an open payment dispute cannot start new generations until the dispute is resolved.